Shipping & Fulfillment Policy

Every commission is printed to order. No items are held in stock. Once your payment is confirmed, your order enters the print queue and fulfillment begins within 1–2 business days.

Printing (3–5 business days): Parts are printed on FDM or resin printers depending on the model's requirements. Complex multi-part prints may take up to 5 business days.

Post-processing (~3 business days): All prints go through sanding, support removal, priming, and any finishing steps specified in your order. This phase is non-negotiable — it's what separates a raw print from a finished piece.

You will receive a shipping notification with a tracking number once your order has been handed to the carrier.

Shipping rates are flat-rate and applied per order, regardless of size or weight within normal commission scope.

Shipping is currently available to addresses within the contiguous United States only. Alaska, Hawaii, US territories, and international destinations are not supported at this time.

Shipping costs are non-refundable once an order has been handed to the carrier, except in cases of carrier loss or damage (see Section 5).

All timelines are estimates in business days (Monday–Friday, excluding US federal holidays). They begin from the date payment is confirmed — not the date the order form is submitted.

Delays may occur due to: high print queue volume, filament or resin supply issues, reprints required due to print failures, or carrier delays outside our control. If your order is significantly delayed beyond the estimates above, you will be notified by email.

VoidPaws is not responsible for delays caused by the carrier once the package has been handed off and a tracking number has been issued.

If your package arrives damaged, please photograph the outer packaging and the damaged item(s) before discarding any materials, and contact us within 7 days of delivery.

If your tracking shows delivered but you have not received your package, please allow 2 additional business days before contacting us — carrier GPS scans can be early. After that window, contact us and we will open a carrier claim on your behalf.

VoidPaws will, at its sole discretion, offer a reprint or partial refund for confirmed carrier damage or loss. We are not liable for packages delivered to an incorrect address provided by the customer.

Because every order is printed to order, refunds are only eligible if requested within 24 hours of payment confirmation AND printing has not yet begun. Once the print queue has started on your order, no refund can be issued.

To request a cancellation within that window, contact us immediately via the contact form. Include your order number and we will confirm whether printing has started. If it has not, a full refund will be issued to the original payment method within 5–10 business days.

After the 24-hour window, or once printing has started, orders cannot be cancelled or refunded except in the case of a confirmed manufacturing defect. If you receive a print with a clear defect (layer delamination, missing parts, wrong color), contact us within 7 days of delivery with photos and we will arrange a reprint or refund at our discretion.

We do not accept returns of printed items for reasons of personal preference, change of mind, or scale/size misunderstanding — all dimensions are listed on each product page.

For any shipping or order questions, use the contact form. Please include your order number in your message.

VoidPaws is a sole-proprietor operation based in the United States. Response times are typically within 1–2 business days.